Pre sales [shipment quality inspection]

The quality inspection work before the shipment of watches is an important task and also an important component of our core competitiveness. Xiaoma has always attached great importance to the quality inspection of shipments. Manufacturers do not conduct quality inspection before shipment, and it is the same regardless of which factory. This is the current situation in the industry. Therefore, the first step for us to retrieve a watch is to go through a very careful appearance inspection, functional testing, calibration instrument to check the stability of the movement, calendar wheel error, and other tests. There are five comprehensive systems related to watches: case, mirror, movement, dial, and strap. Each inspection item needs to be divided into some small details, and we won't go into detail. In short, we use the most professional tools and services to inspect each watch well. Only after all are approved can we ship it. Before shipping, we will also provide you with a video of the calibration instrument testing the movement to ensure that you receive the best product. This is also why sometimes shipping is slow. Requesting fast delivery, same day delivery (unless there are available styles in stock) is incomprehensible to Xiaoma. As long as you come to Zhanxi to experience the scene of one day replication table shipment. You should know that the quality inspection of the goods shipped on the same day is very unreliable. In addition to our watchmakers having stock in stock, many models from major manufacturers such as APS, Clean ZF, VS, etc. are arranged for shipment only after placing orders. And the shipment time is from 7-9 pm, and it is not shipped during the day, so there is a fear of being inspected during the day. This means that even if there is a problem with the goods shipped on the same day, the spot goods that have not been immediately replaced will need to wait until tomorrow for re delivery. We sincerely apologize for customers who require both same day delivery and testing. It is not possible to achieve such perfection (unless there are available styles in stock). Otherwise, we do not require adjustment of errors or simulation verification, and we can ship on the same day. I told you that there are tests that can be quickly shipped, which is definitely to reassure you. So giving at least 1-2 days of testing time is reasonable. It is very worthwhile to wait for 1-2 days to minimize errors and subsequent after-sales issues.

after-sale service

1. The most important point is that no after-sales service equals zero. We provide a two-year free warranty for the movement, and in principle, the manufacturer will provide permanent free after-sales service without replacement of parts. Generally, there is no charge. If the damage is caused by human factors and requires replacement parts, our store will only charge the cost of production and no additional profit will be charged. Our store's after-sales operation and maintenance of watches are primarily based on service and not for the purpose of earning profits (note: The free warranty in the watch industry is for the movement, normal wear and tear of the watch, and the strap is not covered by the free warranty. This is an industry practice, please be aware).

About after-sales adjustment

Due to the current unfavorable market environment in the entire industry and strict inspections, some factories have closed down or are on vacation, resulting in some watches that cannot be returned after sales, causing significant losses. Even if they can be returned to the factory, the after-sales service time has become very long. For example, factories like VS and C have to wait for 1-2 months for after-sales service to return to the factory, which has caused great impact and inconvenience to the watch after-sales service. Based on these issues, we have made the following adjustments, For all watch enthusiasts to choose from.

1. We can use our own cooperative master for after-sales service

Free repair for non-human damage within three months of purchase, and the after-sales service time of our cooperating master is fast without the need to return to the factory.

After three months, we will self pay for maintenance at cost price. The advantage is that our after-sales service time is fast and we don't have to wait to return to the factory. We are not afraid of the factory going bankrupt and losing the watch. Our after-sales service is also more meticulous, and cost price maintenance is not expensive.

Even if the manufacturer goes bankrupt, we can still provide after-sales service, with a focus on providing protection

We can basically order these mold opening movement parts in Dandong and Shanghai, except for some movements that are out of stock

Don't worry about the factory going bankrupt or the problem of broken movement parts that cannot be repaired,

Cost price of only receiving work fees and parts fees

Only accept repairs purchased from us, do not accept anything else

2. Return to factory for maintenance

After more than 3 months, if there is a problem with the watch and you do not want to repair it at your own expense, you can choose to return it to the factory for repair. However, there is a risk of losing the watch (although the probability of loss is rare, it should be reminded just in case), and the after-sales time is often one or two months, so you need to be patient and wait.

Based on the current market environment, we provide the above solutions for bosses to choose from. If you want fast after-sales service and no risk, you can choose the first solution. If you choose the second solution, please note that there is also a risk of loss due to waiting time. (Although the probability of loss is very low, it should be reminded just in case.) If the factory is found to be unable to retrieve it, no compensation will be given because the previous compensation is about to go bankrupt. We hope you can understand each other.

After sales process:

1.When you think the watch has quality or inaccurate timing issues, please contact the online customer service WeChat to have the watch shipped and repaired to the address provided by customer service. Please clearly describe the abnormality of the watch for after-sales service..

2. Product return: After you contact us to apply for after-sales service, please promptly return the received product and pay attention to the following points.

Write your question on a piece of paper, clearly describe the abnormal situation of the watch, and put it inside for after-sales service. Please contact me as soon as possible to explain the issue with the repair form without leaving a note.

Please only send the watch back. All other accessory packaging should be kept by yourself, especially the box should not be returned as it is prone to damage. (It says not to decorate the box with watches, but to pack the box with items) Ask the courier to pack several layers of shock proof bags to avoid secondary damage during the delivery process. Generally, the express has special packaging foam to help you pack. For safety reasons, please do not write any words such as "watch" on the outer packaging when returning the goods. Thank you for your cooperation.

3. The normal repair time for watches is around 10-20 days. The entire process includes: arrival inspection - return for repair - post return inspection - watch return - pony re inspection.

4. In case of special circumstances where the repair time exceeds 90 days, such as a lack of watch accessories or the manufacturer's inability to continue fulfilling warranty obligations. If within the warranty period, customers have the right to request a replacement, and providing high-quality service to customers is what an excellent business should do. Of course, if you encounter similar situations, we kindly request your understanding. Our store will do our best to assist you in handling after-sales matters.

5. Special emphasis on express delivery: SF Express, SF Express, SF Express

Considering that there have been many incidents of secondary damage and lost items in ordinary express delivery in the past, we hope everyone can choose SF Express, which is slightly more expensive but safe and reliable. Due to the unique characteristics of the products, they are all signed for and delivered the next day. We have a cooperation with SF Express, so it is very safe. This is why we have always emphasized sending SF Express.

After sending, please remember to send us the tracking number, which is very important. I will label it according to the tracking number you provided to avoid confusion.

Regarding returns and exchanges

New watches that have not been peeled off or worn can be returned or exchanged. After receiving the watch, check the appearance again, manually wind it for about 20-30 turns, and then peel off the watch film once it is confirmed that there is no problem with the appearance. Tearing off the watch film or wearing it can only provide warranty service and cannot be replaced. (Also, it should be noted that both the counter and JD.com support 7-day no reason return and exchange for all products on JD.com, except for watches and jewelry. The reason is simple: due to the characteristics of steel, tearing and wearing the film can easily cause scratches and cannot be resold. I believe you cannot accept that the watch I sent you is a previous return, right? So, I hope you can understand that you have not torn or worn the protective film.) All watches can be returned or exchanged. If you have already worn them and there are signs of use, even if you have only worn them for a while, you cannot resell them again. Moreover, the watch factory will not give me returns or exchanges, and in this case, the watch can only be under warranty

Like steel strip style

The steel strip of the steel strip model will have a protective film on it. Please do not rush to remove the protective film when receiving the watch. Because after tearing off the protective film of the steel strip, it cannot be returned or exchanged.

There is no problem with the inspection, please remove the protective film on the steel strip before you decide to wear it.

Like belt style

The strap of the strap model does not have a protective film, but the strap will show signs of wear and creases after wearing.

When receiving a new watch and trying it on, please do not tear off the watch film or fasten the belt buckle to avoid creases.

There is no problem with the inspection. Tear off the protective film and fasten the belt buckle before you decide to wear it.

Finally thank you very much for choosing the pony, I hope you have a good time.

Common contact information is as follows:

whatsapp:+852 5124 4053

Email: cheng32315@outlook.com

Official website: https://www.rolex-clean.com/